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Terms and Conditions

Equipment

Please make sure that you bring everything you may need to enjoy your swim/weekend with us. A kit list will be sent to you prior to the swim, better to be prepared and leave extra in the car than not have something essential. Please always bring a water bottle withy you to swims. Dehydration can occur even on colder days and we will be walking sometimes steep hills. thirst can cause cramp, not a swimmers friend!

Safety

Please be aware that you must be comfortable swimming in cold water. Temperatures will range from 11.5 to 16.5 depending on the date of your swim. Wetsuits are recommended, although by no means compulsory if you are an acclimatised skins swimmer. Tow floats are compulsory. There will be safety kayakers and lifeguards on the water with you. Please note this is a guided swim and not a race. We will have different swim groups based on speed, but you MUST stick with your safety kayaker at all times.

Please also note that the walks can be challenging at times so if you have any mobility issues please let us know as some of the paths can be rough and uneven with steep steps etc..

Swim dates

Please see individual distances. Individual and private groups of swimmers can also be accommodated.

Start times are approximate and may be subject to change to make the most of tides.

Due to the ongoing Covid-19 situation, these swims may well be cancelled, postponed or changed in some way.

 

Extra information

There will be a maximum of 15 swimmers per swim. Swim hats will be provided. Clothing, dryrobes, shoes etc for the walk will be transported in the kayaks, so please keep it to essentials. Further information will be sent to you prior to the swim, but please ask if there's anything else you would like to know. 16+ age limit is recommended on this swim, family swims are also available, please ask if you are interested. 

Weather Caveat

Due to the nature and location of the swims we may need to postpone for safety reasons. You will be given a choice of another date to do the swim (subject to availability). We will give as much notice as possible before cancelling a trip, but due to the great British weather, last minute changes can occur. We also reserve the right to change the location of the swim to ensure everyone's safety. If there is a named storm that effects the area we are due to swim in, we will cancel automatically.

Health and fitness

Please let us know, if once you have filled in the health questionnaire, anything changes. It is your responsibility to disclose anything that may effect your safety in the water. Fitness is key on these swims so if you aren't feeling well enough please let us know. It is also essential that you are fit and acclimatised enough to do the swim you are entered on. Sea swim experience is essential, these are NOT swims for beginners unless advertised as such. Please respect the fact that we are there to keep EVERYONE safe and if the safety crew are taken up with people who are not acclimatised to sea swimming, they may be unable to attend emergencies.

Cancellations

  • If you cancel your holiday or guided swim within 14 days of booking, you will be fully refunded.

  • If you cancel your place on a guided swim you will be refunded, minus a £15 admin fee, IF you cancel up to 28 days prior to the swim. After that time you will only be refunded IF we can rebook your place.

  • If you cancel a swim retreat or swim camp place up to 8 weeks before the holiday you will be refunded minus £25 admin fee. If you cancel after this time you will only be refunded IF we can fill your place.

  • We will always endeavour to fill your place in case of a cancellation, but it cannot be guaranteed, so please bear this in mind when booking.

  • We reserve the right to cancel any holiday or swim if numbers are not sufficient. You will be offered a full refund minus £20 admin fee, or transfer to another swim.

  • No refunds will be given for swim coaching/swim safety courses with less than 48hrs notice.

Our Financial Protection

  • In accordance with “The Package Travel, Package Holidays and Package Tours Regulations 2018” all passengers booking with Jurassic Coast Swimming are fully protected for the initial deposit and subsequently the balance of all monies paid to us, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Jurassic Coast Swimming. There is no requirement for Financial Protection of day trips, and none is provided. Your booking is insured by AXA Ltd and its panel of insurers. Tour Operator insurance including Public/Products Liability (including Crisis Costs and Expenses) Legal Defence Costs Professional Indemnity Sale of Insurance Extension Emergency Assistance Insured by AXA underwritten by Touchstone Policy

  • All monies paid to Jurassic Coast swimming is held in a separate account until after the event has taken place according with the package Travel regulations 2018

  • Public Liability & Professional Indemnity policy with Insure4Sport for all guided swims and coaching

Complaints Procedure

If you have cause for complaint whilst on one of our events, you must bring it to our attention immediately. We will do our best to rectify the situation. If your complaint is not resolved immediately, please follow this up within 28 days by writing to us giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

Terms and conditions are subject to UK jurisdiction, courts and law only

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